Shipping Policy Overview
HK Homey Collection Limited ships clothing orders to every destination listed at checkout on shortsmmbq.com. Every order is packed and dispatched from our fulfillment facility after payment authorization is complete. Customers receive an order confirmation message at the email address provided during checkout. A separate dispatch notification is sent when the parcel leaves the facility.
Order Processing
Orders are processed on business days. Orders placed on weekends or public holidays are processed on the next business day. Processing time is separate from delivery time. Payment verification, address confirmation, and inventory allocation must be completed before dispatch. Order cancellation is possible only before dispatch. Customers must confirm that the shipping address entered at checkout is accurate and complete. HK Homey Collection Limited is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.
Delivery Timelines
Delivery timelines depend on the destination, the selected shipping method, carrier capacity, customs clearance, and local postal conditions. Standard delivery is available for all serviceable destinations on shortsmmbq.com. Delivery occurs on business days. Tracking information is issued after dispatch and allows the customer to monitor parcel progress. Delivery estimates provided by carriers are indications and do not form a guaranteed delivery date.
Shipping Charges
Shipping charges are displayed at checkout before payment is submitted. Shipping charges are non-refundable once an order has been dispatched, except when the delivered item is damaged, defective, or incorrect. Import duties, taxes, and customs fees levied by the destination country are the responsibility of the customer. HK Homey Collection Limited does not control these charges and cannot predict their amount.
14-Day No-Reason Refund Policy
Customers may request a refund for any eligible item within 14 days of receiving the order. No reason is required. The 14-day period begins on the date the carrier records delivery of the parcel. Requests submitted after the 14-day period expires are not accepted. Items must be unused, unwashed, unaltered, and in original packaging with all attached tags intact. HK Homey Collection Limited inspects every returned item upon arrival at the return address.
Return Shipping Costs
The buyer bears the complete cost of return shipping. HK Homey Collection Limited does not issue prepaid return labels and does not reimburse return shipping charges, customs fees, or insurance costs paid by the buyer. The buyer is responsible for the parcel until it is delivered to the return address. Customers must use a traceable shipping service and retain the tracking number and proof of postage.
Step-by-Step Return Process
Step 1: Send a refund request to [email protected] within 14 days of receiving the order. Include the order number, the item names, and the reason for the return.
Step 2: Wait for written return authorization from HK Homey Collection Limited. Returns sent without authorization are refused.
Step 3: Pack the items securely in original packaging with all tags attached.
Step 4: Ship the parcel to the authorized return address. The recipient must be HK Homey Collection Limited, the contact phone is +852 9171 8231, and the specific return address is FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C ARGYLE STREET KL.
Step 5: Send the tracking number to [email protected] after dispatch.
Step 6: HK Homey Collection Limited inspects the parcel and issues the refund decision in writing.
Refund Processing and Arrival Time
Approved refunds are issued to the original payment method used at checkout. Refund arrival time is at least 14 days from the date HK Homey Collection Limited approves the return. This 14-day minimum applies to the processing period before the funds reach the customer account. Additional time may be required by the payment provider, the card issuer, or the receiving bank before the credit appears on the account statement. Customers must contact [email protected] if a refund has not appeared at least 14 days after approval.
PayPal Refunds
Refunds issued to PayPal take at least 14 days from the approval date. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Where local law requires a longer period, the legal requirement governs and the refund is completed within 30 days. HK Homey Collection Limited complies with applicable regional refund regulations for PayPal transactions.
Damaged or Defective Items
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window matches the terms stated in the Terms of Service. Claims submitted after 7 days from receipt are not accepted. Customers must email [email protected] with the order number, photographs of the damage or defect, and photographs of the packaging. HK Homey Collection Limited reviews each claim and provides written instructions for the resolution.
Return Conditions
Items must be unused, unwashed, unaltered, and in original packaging with all original tags attached. Items that fail inspection are not eligible for a refund and are shipped back to the customer at the customer’s expense. HK Homey Collection Limited sends returned items to the address recorded on the original order.
Contact Information
Questions about shipping and returns can be sent to [email protected] or by phone at +852 9171 8231. Written correspondence can be mailed to FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C ARGYLE STREET KL.